3 MIN READ
In this article we will go over the Machine State Validation process and finally the Go Live process with your Customer Success Manager.
Machine State Validation
When calibrating your machines, we want to make sure that we are providing you accurate readings right from the start. In order to do that we need your help in collecting data on when the machines are running with production and when they are idle. This information will help our Data Science team validate the machines' calibrations and ensure that your system is functioning up to our standards
Machine Validation Form
To help us in the validation process, we ask that you fill out the tab titled "Validation Sheet" in the sheet linked below:
To fill this sheet out you will provide three sets of information for each machine with the following:
- Date and time the machine begins production
- Date and time the machine ends that production run, goes idle/off
The image above shows the finished Machine Validation entry for "Machine 1". The user has provided three different sets of the date and time when the machine has begun production and also the time that the machine has stopped that production and gone idle/off. Note that the final column is populated with green check marks meaning that the row is complete.
Go Live and CSM Meetings
Your Customer Success Manager (CSM) will reach out to schedule your Onboarding meeting. In this meeting you and your team will be provided access to your Amper account. You and your CSM will provide you guidance by training you on using the Amper app so you are ready to use it when the meeting is over.
In the meeting you will go over functionality such as adding additional users, Operator Interfaces, & Machine Groups. Your CSM will also walk you through usage of any tools that have been activated for you, so you are prepared to get the most out of Amper right from the start.
After the initial Onboarding meeting your CSM will follow up with you on a bi-monthly basis. You can use these meetings to ask any questions you may have as well as receive guidance to ensure you are maximizing the system.
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