Requests
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Requests

Creating Tasks from Requests

People can request work to be performed from the Operator interface or the App, and when those requests are approved, they become Tasks that can be assigned.

Requests get approved and then added to the schedule. The maintenance owner assigns them. This turns them into tasks to get completed.
Requests get approved and then added to the schedule. The maintenance owner assigns them. This turns them into tasks to get completed.

The Requests page is where anyone can go to request a specific maintenance task. These requests get approved by the Maintenance Owner and once approved, automatically move to the Schedule to be assigned.

Creating a Request

Requests can be created from the operator interface or at app.amper.xyz.

Request Approval

Requests must be approved by a user on app.amper.xyz to turn them into Tasks, assign them to an individual, etc. This is typically done by the Maintenance Manager.

Requests have priority levels just like Tasks. However, before converting from Request → Task, the Maintenance Manager can edit the priority level.

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Alerts for High Priority Requests

You can opt-in for an alert to be sent when high priority requests are submitted. The recipient of that alert is typically the Maintenance Manager. After receiving the alert, the request can be approved at app.amper.xyz.

How to set up the “High Priority Maintenance Request” alert

  1. Open the Amper web app and go to the Alerts tab on the left hand side
  2. Under the Alerts tab, click New Alert
  3. Fill in an appropriate name for the alert—click here for help with naming convention
  4. Under Configuration, make sure High Priority Maintenance Request is the selected Alert Type
  5. Under Shifts, select the appropriate shifts for which this alert should be active
  6. Under Alert Recipient(s), add all persons who should receive the alert

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Example of what the message will look like:

Alert:
'High Priority Maint. Request'
--Requests:--
Oil Change for Doosan #1. Requested by: Joseph Mazrimas
Inspection for Haas #3. Requested by: Florance Killough