When configuring your Wi-Fi Gateway, the device will accept any credentials provided and attempt a connection. If you provide an incorrect network or password, the Gateway will not be able to connect to the Amper system. This article will provide guidance on resolving incorrect credentials depending on the status of the Gateway.
Gateway Not Connected to Network
If a Gateway is unable to make a connection with the provided network credentials, the Gateway's LED will show blue (Attempting Connection) for about 5 minutes then change to White/Light Purple (Wi-Fi Configuration Mode) and then repeat the cycle.
When the Gateway is in Wi-Fi Configuration Mode (White/Light Purple LED), the device's 3 letter code will show up in your list of Wi-Fi networks, ready to be reconfigured. Run the standard Wi-Fi configuration process found in our article
Gateway Connected to Incorrect Network (With Outside Internet Access)
If your Gateway is connected to one of your networks (the device will show a Green/Yellow/Red LED representing signal strength) that allows outside internet access, we will be able to clear the device's credentials and allow you to reconfigure the Gateway.
Send an email to firstname.lastname@example.org with the 3 letter name of the Gateway(s) along with a request to clear the credentials.
Gateway Connected to Incorrect Network (Without Outside Internet Access)
If your Gateway is connected to one of your networks (the device will show a Green/Yellow/Red LED representing signal strength) but the network blocks all outside communication, then Amper will be unable to wipe the device's credentials.
In this event, you will need to take one of two actions:
- Move the Gateway outside of the range of the configured network. This will prevent the Gateway from connecting to the currently configured network and after 5 minutes of not connecting to the currently configured network, will enter Wi-Fi Configuration Mode. You will now be able to re-configure the gateway.
- Resolve any IT Configuration issues preventing connection of the Gateway to Amper's system. This will allow you to either use the currently configured network or provide Amper connection to the device so we can wipe the device's credentials remotely.