Alerts

To see Alerts, go to Communication on the left sidebar → Alerts across the top.

Settings for All Alert Types

• Select your Machines → choose machine groups or individually select machines to be included in the alarm.
• Select your Shifts → choose the shifts in which the alert will fire.
• Select your Alert recipients → choose the recipients of the alert. You may choose multiple recipients and you may choose between phone or email.
• (Some) Exclude Planned → if there is plan time during this alert, the alert will not go off

Alert Types

Machine Down

This alert will fire after a continuous period of machine downtime. In the example below, if the machines are down for 30 minutes, in the downtime is labeled and unplanned, the alert will fire.

Machine Down (Cumulative)

This alert will fire after a cumulative. Of machine downtime. In the example below if the machines are down for a total of 60 Minutes in 2 hours, the alert will fire (as long as the downtime is unlabeled or labeled and unplanned). Practically speaking this alert will fire if the utilization in a 2-hour time frame is 25% or lower.

Machine Data Lost

In the example below, this alert will fire if there is 240 minutes of lost data.

Downtime Reason Entered

In the example below this alert will fire if there is one downtime labeling event that is labeled as machine crashed and it lasted at least 5 minutes.

Setup Over Target

In the example below this alert will fire once a setup last 30 minutes longer than the goal time for the setup.

High Priority Maintenance Request

This alert fires when someone places a maintenance request with a “High” Priority type.

Late Start

In the example below this alert will fire if a machine hasn’t started production within 15 minutes of the shift start time as long as the downtime is unlabeled or labeled as an unplanned reason.

How Snoozes Work

Quick Snooze

From the main Alert page, you can "quick snooze" to a pre-selected interval:

When you pick a snooze option, there will be a confirmation window and, if confirmed, you'll see the snooze show up in the row with the time it expires. Clicking the red X will cancel the snooze.

Granular Snooze

You can also make more specific snooze selections from the alert edit screen (accessed by clicking the pencil ✏️ icon). From here, you can choose specific machines to snooze and provide a specific end date/time. You can also still pull from the canned 30 min, 1 hr options if you wish.

💡This is useful for you if you know you're going on vacation for the next week and don't want alerts while you're on the beach in the Bahamas.

Viewing Snooze Details

To see more information on the snooze, you can open the alert edit screen with the pencil ✏️ icon.

Here, you can see

• Who snoozed the alert?
• Which machines is the alert snoozed for?

And you can cancel the snooze by using the red Cancel Snooze button.

If an alert is snoozed, you can override the previous snooze time with another. So if an existing one goes until next week, and you make a new one that only goes until tomorrow, the snooze will expire tomorrow.

Recipient Alerts

When a snooze is performed, recipients of that alert will get a message explaining that.

Showing Alert Status

There are two attributes that indicate the status: whether the alert is Triggeredand whether it's Snoozed.

Triggered

This means the alert is in an "alarm" status. For example, if there are 3 machines on an alert for "anything down more than 15 minutes" and one machine goes down for 16 minutes, that alert is triggered. If that one machine comes back up, it is no longer triggered.

Icons

There are also 4 new icons on the alert page to indicate the alert status.

The icons are as follows:

• The Red Bell means that the alert IS triggered and snoozed
• The Red Dot means that the alert IS triggered and NOT snoozed
• The Grey Bell means that the alert NOT triggered and IS snoozed
• The Green Dot means that the alert is NOT triggered and NOT snoozed