👋 Welcome to Amper! We’re excited to be long-term partners with you.
Our goal is to make every installation as smooth as possible, so here are a few things to be aware of as you begin your journey.
- Your machines will calibrate within 14-21 days.
- Calibration may require an iterative process to determine the most accurate reading of production. Machines must have adequate production data across multiple days.
- Future recalibrations are an option if we don’t see what your full production looks like in the initial 14-21 days of calibration.
- We offer remote training and support.
- You can also talk with your CSE about on-site training packages.
- If Wi-Fi connectivity does not work on some or all machines, you can easily upgrade to cell-connected gateways for just $15/machine/month.
- There is a chance that cell connectivity does not work in your area. In this case, you may swap to Wi-Fi for free!
- Amper has long-term product development plans
- This means we frequently release software updates, which are included with your service. We always take note of customer feedback ideas for product development!
- You may initiate a help desk ticket at any time by emailing support@amper.xyz or contacting your CSE.
- Amper will use commercially reasonable efforts to respond to all help desk tickets submitted within two business days.