Updated Hardware Status Screen
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Updated Hardware Status Screen

Features: Revamped Hardware Status Screen for installation. Self-configure your machines, receive immediate installation feedback, and sign up for ongoing email updates.

Release Date: April 2022

New Hardware Page

Easily check the status of your Amper hardware connection on the new hardware page, located under the Settings area of the app. (Upper right hand corner, click on your Name, then click Settings).

Use this hardware page to self-diagnose installation and connection issues.

At the top of the page, you’ll see a section called Install Status. This shows the aggregated status of all Amper hardware across your factory floor. Ideally, you’d like to see green for every step. If you see yellow or red, you’ll want to scroll to the section below to see what’s holding you back.

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In the section below, you’ll see which Aggregators are experiencing issues. If there are no issues with the Aggregator, you will see a green check mark beside it.

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Where there are errors, helpful text as well as links to troubleshooting documentation will appear.

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The Stage Colors

The stage colors are the core indicator of progress for your installation. Each stage represents a key “milestone” in completing your Amper installation.

Gray: this step isn’t quite relevant yet since you haven’t completed previous steps

Red: there’s something wrong with this step or it has yet to be completed

Yellow: considered a “mixed” status and means something needs to be addressed

Green: everything is good

If a stage is red or yellow, the app will also explain some helpful information to resolve issues/troubleshoot so you can keep making progress.

Read below to understand each stage.

Gateways

The first stage is called Gateways and it checks two key things:

  1. Have you configured a Gateway for a given Aggregator; that is, have you opened the blue configuration form and said “Aggregator ABCD is connected to Gateway XYZ"?
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  3. If configured, is the Gateway connected to the internet?*
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*Note that the Gateway may be connected to your network, but still is not connecting to the internet. The linked guides in the app discuss this.

▶️ Video: How to Link a Gateway to an Aggregator

You may choose to link these in the system before physically connecting the devices!

Data Transmitting

After physically connecting the Gateway to the Aggregator, check the “Data Transmitting” stage indicator.

The “Data Transmitting” stage indicates if Amper is actually getting data from the sensors connected to the Aggregator. There are a few places this connection can break down and they will be highlighted in the app. To name a few:

  • Aggregator is not properly connected to Gateway
  • Clamps are not properly connected to the Aggregator
  • Clamps are attached to inert wires

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Machines Assigned

Once you connect the sensors to the ports in the Aggregator, you’ll need to input into Amper what the physical connection looks like (which ports the sensors are connected to) and name the machine.

Video: How to Assign a Machine in Amper

After Assigning a Machine with the blue Configuration button, check the “Machines Assigned” stage color. This stage checks for any obvious issues. There are two layers to this check:

  1. Are there any configurations done at all? Below, you can see that a Gateway is configured to the Aggregator, but there is no machine assigned.
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  3. If there are configurations, do they seem to match the data we’re receiving? Below shows an example: There is a red status because you inputted that Sensor 1 was connected to the machine, but in reality, someone actually connected Sensors 1, 2, 3, and 4.
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Additionally, you might see a yellow status if you’ve configured machines, but there’s not data being collected.

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Video: Single or Multi-Sensor

Production Sample

The final step in the process is to provide a “production sample.” This just requires providing some timeframe that the machine was in production.

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Please ensure that the production sample is provided AFTER the hardware is installed, and all the above stage colors were already green.

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Review by Amper

The very last stage is Amper’s “sign off.” This indicates that everything seems correct with what’s been configured and the machine will enter calibration.

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In-App Notes

You can also leave notes on a given Aggregator to provide two way communication between you and the Amper team. This is to 1) help keep track of long-running “problems”, i.e., “we’re not installing this until January” and 2) communicate, for example the reason that the “Amper Review” didn’t pass, or a reason that a production sample didn’t seem valid.

Amper customers and Amper employees can communicate on configuration statuses through notes here in the app!

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Typically, only the first message will be shown. If there are more messages to see, you’ll see a “show more” button.

Weekly Email

You can opt into an email subscription called “Installation Status”. This will send a PDF of the install screen Friday mornings, so stakeholders can be aware of where the hardware install is, and if new hardware problems have risen that need to be addressed.

Example States

Here are some example states. There may be other states besides these, however, in each case the screens should describe the problem that’s happening and link to helpful resources where possible.

1. Starting State

When nothing’s been done, things will look like this

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2. Configured Before Install

If you configure machines (that is, assign which machines will be on which hardware) before you actually install any hardware, you’ll see this:

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3. Hardware is Works but Machines Don’t Match

Once you’ve assigned machines AND hardware is working, we may surface a message that explains that you’ve configured a machine on one port, but we’re actually getting data on another port.

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4. Waiting on Production Sample

Once everything we can see about the configuration looks good, we’ll need a production sample submitted. This stage color stays red as long as that’s missing.

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5. Waiting on Amper Team

Once you’ve completed all steps and the requirements are satisfied, you’ll have all green stage colors except the “Review by Amper”.

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6. Amper Review Done

At this point, everything is good. You may or may not be done with calibration.

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Note that, on load, any hardware in a 100% good state will show “collapsed” so that we only highlight were customer interaction is required.
Note that, on load, any hardware in a 100% good state will show “collapsed” so that we only highlight were customer interaction is required.