Features: Revamped Hardware Status Screen for installation. Self-configure your machines, receive immediate installation feedback, and sign up for ongoing email updates.

Release Date: April 2022

Easily check the status of your Amper hardware connection on the new hardware page, located under the Settings area of the app. (Upper right hand corner, click on your Name, then click Settings).

Use this hardware page to self-diagnose installation and connection issues.

At the top of the page, you’ll see a section called Install Status. This shows the aggregated status of all Amper hardware across your factory floor. Ideally, you’d like to see green for every step. If you see yellow or red, you’ll want to scroll to the section below to see what’s holding you back.

In the section below, you’ll see which Aggregators are experiencing issues. If there are no issues with the Aggregator, you will see a green check mark beside it.

Where there are errors, helpful text as well as links to troubleshooting documentation will appear.

The stage colors are the core indicator of progress for your installation. Each stage represents a key “milestone” in completing your Amper installation.

If a stage is red or yellow, the app will also explain some helpful information to resolve issues/troubleshoot so you can keep making progress.

Read below to understand each stage.

The first stage is called Gateways and it checks two key things:

*Note that the Gateway may be connected to your network, but still is not connecting to the internet. The linked guides in the app discuss this.

▶️ Video: How to Link a Gateway to an Aggregator

After physically connecting the Gateway to the Aggregator, check the “Data Transmitting” stage indicator.

The “Data Transmitting” stage indicates if Amper is actually getting data from the sensors connected to the Aggregator. There are a few places this connection can break down and they will be highlighted in the app. To name a few:

Once you connect the sensors to the ports in the Aggregator, you’ll need to input into Amper what the physical connection looks like (which ports the sensors are connected to) and name the machine.

Video: How to Assign a Machine in Amper

After Assigning a Machine with the blue Configuration button, check the “Machines Assigned” stage color. This stage checks for any obvious issues. There are two layers to this check:

Additionally, you might see a yellow status if you’ve configured machines, but there’s not data being collected.

Video: Single or Multi-Sensor

The final step in the process is to provide a “production sample.” This just requires providing some timeframe that the machine was in production.

The very last stage is Amper’s “sign off.” This indicates that everything seems correct with what’s been configured and the machine will enter calibration.

You can also leave notes on a given Aggregator to provide two way communication between you and the Amper team. This is to 1) help keep track of long-running “problems”, i.e., “we’re not installing this until January” and 2) communicate, for example the reason that the “Amper Review” didn’t pass, or a reason that a production sample didn’t seem valid.

Amper customers and Amper employees can communicate on configuration statuses through notes here in the app!

You can opt into an email subscription called “Installation Status”. This will send a PDF of the install screen Friday mornings, so stakeholders can be aware of where the hardware install is, and if new hardware problems have risen that need to be addressed.

Here are some example states. There may be other states besides these, however, in each case the screens should describe the problem that’s happening and link to helpful resources where possible.

When nothing’s been done, things will look like this

If you configure machines (that is, assign which machines will be on which hardware) before you actually install any hardware, you’ll see this:

Once you’ve assigned machines AND hardware is working, we may surface a message that explains that you’ve configured a machine on one port, but we’re actually getting data on another port.

Once everything we can see about the configuration looks good, we’ll need a production sample submitted. This stage color stays red as long as that’s missing.

Once you’ve completed all steps and the requirements are satisfied, you’ll have all green stage colors except the “Review by Amper”.

At this point, everything is good. You may or may not be done with calibration.