Connectivity: IT Configuration Requirements

Amper Wi-Fi Gateway IT Requirements

Network Requirements

In order to connect Amper Gateways, your network will need to be configured for the following:

• Network must be 2.4 GHz (Our devices do NOT support 5GHz-only networks).
• Supported network types are WPA2 (most common), WPA, WEP, and Unsecured/Open. Devices do NOT support WPA-2 Enterprise or WPA3.
• Hidden SSID networks are NOT supported.
• Amper Gateways do NOT support networks that require a captive portal log-in (such as a guest network that requires logging in).
• If your network restricts access either to the internet or access point using MAC addresses, contact support@amper.xyz to obtain your device Device MAC Addresses to provide to your Network Administrator. They can also be downloaded as a CSV from your Hardware Settings page in the app.
• DHCP is required - devices do NOT support static IP assignment. If you wish to assign a device to use a specific IP address, you must allocate one in your network’s DHCP settings based on the device’s MAC addresses.

Firewall Requirements

Please ensure that the following domains and ports are whitelisted in your firewall.

• Note that all domains resolve to a dynamic ip pool that will change over time. As such, you must whitelist using the domain and NOT the resolved IP address.
• All device connections are outbound. There are NO inbound connections.

Common Issue Troubleshooting

There are some common issues you may encounter - here are some steps you can take if you do. If you don’t find your issue here or need more help, please reach out at support@amper.xyz.

Gateway can’t find network during scan

• You may be out of range of the network - try to get closer to an access point.
• Your network may not meet Amper’s requirements. Double check them above.

Gateway finds network, but won’t connect to it

• You may have entered the wrong password / the password for a different network.
• The network may be only allowing connections from whitelisted MAC addresses. See more details above.

Gateway connects to access point (green signal LED) but flashes white or red (status LED)

• The device cannot connect to one of the required services.
• This may be caused by a network with no internet access.
• This may be caused by the network firewall not allowing the required traffic specified above.

Devices disconnect every X minutes or hours

• Check to see if there are any rules enforcing a maximum connection duration or DHCP lease duration.
• If disconnections are 7-10 minutes apart, it may be because the device is restarting due to not being able to reach one of the required services. Double check the firewall configuration.

If any of the above information seems confusing or daunting, do not worry! These are standard IT configurations that your factory's IT team will be familiar with. For requirements & recommendations related to the Gateway configuration process, please also see the relevant section

Web & Tablet App Access

In order to fully access Amper’s web and tablet app from a computer, TV, or phone your network must be configured for the following:

• TCP Ports Open (Outbound Traffic)
• 443
• 80
• Domains Open (Outbound Traffic)
• *amper.xyz
• sentry.io
• *looker.com
• *.lookercdn.com