🛑 Before you use the Hardware Screen, you need to assign your Install Contacts in the Amper App!
During onboarding (or later, if you plan to expand to more machines), you’ll need to designate one or more install contact(s) to your factory.
The install contact is used for all communication relating to machine install + calibration, especially when escalations are needed. Multiple contacts can be assigned as the install contact.
How?
Go to the Company page and click the checkbox next to Install Contact to assign that user as an Install Contact.
Where is the Hardware Screen and how do I read it?
Click on your name at the top right corner ➡️ Settings ➡️ Hardware
Across the top of the page, you’ll see the Actions Required Summary, the Report Issue button, and the Download MAC Addresses link.
If this is your first time logging in you may see that there are no actions required and you should begin adding machines as described in the Hardware - General Install and Calibration Flow.
📔 Action Required Summary
At the top of the hardware page, you’ll see a section that says Action Required.
This will show a summarized view of all machines that require action - either by you or by Amper.
This section will show the specific step that needs action, how many machines need that action taken, and the list of those machines.
Those actions are split between Factory Action Required and Amper Actions Required tabs so that ownership of the action items is clear.
Because the gateway’s connection can often go in and out, we’ve added a 5 minute grace period for the Gateway Offline stoplight. This means that a gateway must be offline for 5 minutes before we’ll flag the gateway as being offline, both in the Action Required section and at the datasource level. This should reduce any false positives for a call to action.
Report Issues
If you notice there are issues with your machine calibrations you may click the Report Issues button to submit a support ticket. You may see your support tickets in the support hub at www.support.amper.xyz.
Download MAC Addresses
Only shown if you are using Wi-Fi connected Gateways. If you need to whitelist your individual devices you can use the Download MAC Addresses button to get a list of all of the Mac addresses and send to your IT Team.
In the section below, you’ll see all of your configured machines. If there are no issues with the machine, you will see a green check mark beside it.
Where there are errors, helpful text as well as links to troubleshooting documentation will appear.
General Install and Calibration Flow
1️⃣ Configure your Machine and Install Amper Hardware
To create a machine, click on the blue New Machine button below the Actions Required section. Follow the steps in the video below to configure the machine and install the Amper Hardware.
🚦 Review the Stoplight Colors
The stoplight for the machine’s calibration steps in the hardware page reflect theCalibration Status. The details in this stoplight will change dynamically, depending on where you are in the process.
You can click the arrow next to Calibration History to see a full audit trail of the calibration status updates and timestamps for each machine.
🚦 Stoplight colors and what they mean for calibration
With the updated stoplight, we’ve introduced some new statuses. In addition to showing in the stoplight, these statuses will also be shown in Timelines and the 
Calibration Status Dashboard.
The color corresponding to each of these statuses will be shown in the Calibration Status stoplight.
- Blue Stoplight: Machine is initially submitted and Amper is searching for a valid production sample for the first time. It will stay in this state for up to 3 days while searching for production.
- Yellow Stoplight: Amper was unable to find a production sample automatically after 3 days. At this point a support ticket is generated, notifying you that we were unable to find production. We will also continue to look for production automatically for an additional 3 days.
- Red Stoplight; If no production is found, whether automatically or manually, after the first 6 days the machine will be moved to paused until we hear from you. You must resolve the issue and submit a production sample through the Amper App.
- Blue Stoplight: Once we can calibrate the machine, the stoplight goes back to blue to indicate and active calibration.
- Green Stoplight: When the machine is live, the light turns green!
📉 Install Details
At any point after a machine is configured, you may use the blue Install Details button under the machine name to view the electrical signal of the machine.
This will take you to a new page. You may enter a time span to view the electricity changes in near real time to help with troubleshooting and to make sure that Amper has a signal that can be red and calibrated.
It is important to note that you may only pull 4 hours of data at a time.
2️⃣ Start troubleshooting if needed and resolve calibration issues
🔁 Calibration troubleshooting flow
Once the machine has been created in Hardware page, Amper will try to automatically identify a valid production sample for you.
The current state of production identification will be shown in the Calibration Status stoplight.
If Amper is unsuccessful, you will need to manually submit a production sample. The section below will outline when that may be necessary.
It’s recommended that you complete the physical hardware install at a similar time that you configure them in the hardware page. The hardware must be fully set up and connected for Amper to automatically find a production sample.
What happens if we can’t find production on your machine?
Escalation #1: 3 Days after Machine Configuration
- If Amper cannot identify a production sample after 3 days, we will generate a support ticket to inform you that we were not able to initially find a production sample. You may need to check your hardware to make sure it’s installed correctly.
- At this point, you will be able to manually submit a production sample via the hardware page.
- Amper will also continue to try to automatically identify production for another 3 days unless a production sample is submitted.
Escalation #2: 6 Days after Machine Configuration
- If Amper cannot identify a production sample after an additional 3 days (6 days total since machine creation), we will update the ticket and let you know that Amper was unable to identify production.
- At this point, you must submit a production sample manually via the hardware page or respond to the support ticket if you need further assistance with install.
At this point, your machine status will be moved to paused, and no further action will be taken by Amper until we hear from you or you submit a production sample.
Support Hub
At any time, you can view all of your install-related tickets in the support hub at support.amper.xyz. Details on how to access the support hub can be found here: 
New Support Hub and Live Chat
🖱️ Submitting a production sample
In the image below, a production sample could not be found and the machine has been moved to a paused state. If this happens to you, you must address the installation issue and manually submit the machine into calibration.
In this case below 👇 the Gateway is not online.
- The customer must configure the Wi-Fi Gateway,
- that stoplight would then turn green,
- and then they must tell the Amper App generally when production occurred.
Make sure to select the blue check mark to resubmit the machine to calibration.
You can view the Calibration Status in the Calibration Status Dashboard or on the Timelines page in the app.