- Overview
- What’s the New Process?
- 1️⃣ Customers Now Assign an Install Contact
- Why?
- How?
- 2️⃣ Add Machines
- 3️⃣ Amper Will Automatically Identify Production!
- What happens if we can’t find production on your machine?
- 4️⃣ Check Your Calibration Status and Fix Issues
- 📔 Action Required Summary
- 🆕 New Stoplights in the Hardware Page
- 🚦 Stoplight colors and what they mean for calibration
- 🆕 Dashboard: Calibration Status
- 🚥 You can now see your calibration statuses on the Timelines page
Overview
We’ve improved the install process and calibration flow! We’ve added more automation, fewer tickets, and better overall visibility.
Production Sample Automation: Amper now features an automated algorithm to detect potential production samples. This enhancement minimizes the need for manual intervention, helping you save time and focus on what matters most.
Better Visibility: We’ve revamped the Hardware page to include an action-oriented machine summary. Say goodbye to vague stoplights—now you’ll get clear insights and actionable next steps.
Additionally, we’ve introduced a new BI dashboard, giving you a snapshot view of all your machine statuses at a glance.
Fewer Tickets: Gone are the days of manually submitting machines for calibration! Amper now automatically handles tickets during the installation process—only creating them if something goes wrong. In an ideal workflow, your machines can move seamlessly from creation to activation without generating a single ticket.
What’s the New Process?
1️⃣ Customers Now Assign an Install Contact
Why?
During onboarding (or later, if you plan to expand to more machines), you’ll need to designate one or more install contact(s) to your factory.
The install contact is used for all communication relating to machine install + calibration, especially when escalations are needed. Multiple contacts can be assigned as the install contact.
How?
Go to the Company page and click the checkbox next to Install Contact to assign that user as an Install Contact.
2️⃣ Add Machines
Go to the hardware page to add your machines as usual. Full step by step details on this process can be found here: Hardware
3️⃣ Amper Will Automatically Identify Production!
Once the machine has been created in Hardware page, Amper will try to automatically identify a valid production sample for you.
The current state of production identification will be shown in the Calibration Status stoplight.
If Amper is unsuccessful, you will need to manually submit a production sample. The section below will outline when that may be necessary.
It’s recommended that you complete the physical hardware install at a similar time that you configure them in the hardware page. The hardware must be fully set up and connected for Amper to automatically find a production sample.
What happens if we can’t find production on your machine?
Escalation #1: 3 Days after Machine Configuration
- If Amper cannot identify a production sample after 3 days, we will generate a support ticket to inform you that we were not able to initially find a production sample. You may need to check your hardware to make sure it’s installed correctly.
- At this point, you will be able to manually submit a production sample via the hardware page.
- Amper will also continue to try to automatically identify production for another 3 days unless a production sample is submitted.
Escalation #2: 6 Days after Machine Configuration
- If Amper cannot identify a production sample after an additional 3 days (6 days total since machine creation), we will update the ticket and let you know that Amper was unable to identify production.
- At this point, you must submit a production sample manually via the hardware page or respond to the support ticket if you need further assistance with install.
At this point, your machine status will be moved to paused, and no further action will be taken by Amper until we hear from you or you submit a production sample.
Support Hub
At any time, you can view all of your install-related tickets in the support hub at support.amper.xyz. Details on how to access the support hub can be found here: 
New Support Hub and Live Chat
4️⃣ Check Your Calibration Status and Fix Issues
📔 Action Required Summary
At the top of the hardware page, you’ll see a section that says Action Required.
This will show a summarized view of all machines that require action - either by you or by Amper.
This section will show the specific step that needs action, how many machines need that action taken, and the list of those machines.
Those actions are split between Factory Action Required and Amper Actions Required tabs so that ownership of the action items is clear.
Because the gateway’s connection can often go in and out, we’ve added a 5 minute grace period for the Gateway Offline stoplight. This means that a gateway must be offline for 5 minutes before we’ll flag the gateway as being offline, both in the Action Required section and at the datasource level. This should reduce any false positives for a call to action.
🆕 New Stoplights in the Hardware Page
The stoplight for the machine’s calibration steps in the hardware page reflect theCalibration Status. The details in this stoplight will change dynamically, depending on where you are in the process.
You can click the arrow next to Calibration History to see a full audit trail of the calibration status updates and timestamps for each machine.
🚦 Stoplight colors and what they mean for calibration
With the updated stoplight, we’ve introduced some new statuses. In addition to showing in the stoplight, these statuses will also be shown in Timelines and the 
Calibration Status Dashboard.
The color corresponding to each of these statuses will be shown in the Calibration Status stoplight.
- Blue Stoplight: Machine is initially submitted and Amper is searching for a valid production sample for the first time. It will stay in this state for up to 3 days while searching for production.
- Yellow Stoplight: Amper was unable to find a production sample automatically after 3 days. At this point a support ticket is generated, notifying you that we were unable to find production. We will also continue to look for production automatically for an additional 3 days.
- Red Stoplight; If no production is found, whether automatically or manually, after the first 6 days the machine will be moved to paused until we hear from you. You must resolve the issue and submit a production sample through the Amper App.
- Blue Stoplight: Once we can calibrate the machine, the stoplight goes back to blue to indicate and active calibration.
- Green Stoplight: When the machine is live, the light turns green!
🆕 Dashboard: Calibration Status
See Calibration Status Dashboard
Within Settings, next to the Hardware page, is a new page called Calibration Status
This is a BI dashboard of all machines in your factory, their corresponding hardware details, calibration status, and the date the status was last updated.
🚥 You can now see your calibration statuses on the Timelines page
When a machine is not yet live, we will show the calibration status for each machine from the Timelines page.
In the example below, it reads Calibration in progress for Haas #3. This status will update if production samples may be needed, the machine is paused, or other similar statuses.
This will provide clearer insight into the calibration status.
If the machine is disconnected/lost, we will include a link to View Hardware with that machine. This will take you directly to the hardware page, where you can see if there are any actions you need to take to get the machine reconnected.
