If your machine is showing only Off or Lost in your Amper dashboard but you expect to see production data, this may be a sign that our devices are not properly transmitting data to our system. Below you will find links to the articles that will guide you through diagnosing hardware related issues.
Examples of a machine showing only off (left) and lost (right).
Troubleshooting Flow Chart
Click here to download the flowchart
Connectivity Troubleshooting.pdf3630.8KB
Gateway Troubleshooting
Gateway Not Connected to System - Cellular
Gateway Not Connected to System - Wi-Fi
How to Improve Gateway Reception