Troubleshooting/FAQ
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Troubleshooting/FAQ

Below you will find a list of articles to help self-troubleshoot issues with your machines' signal.

FAQ

How long does it take to calibrate my machines?
What do the different color lights on my gateway mean?
Where do I go, who do I need to email for help?
My machine is running, but Amper shows that it’s idle. What can I do?
My machine data is grey and says “Lost”, what do I do?
My machine is in production but Amper hasn’t updated yet. Is something wrong?
Does Amper work with barcode scanners?

General

Machine Showing Off or LostMachine Showing Off or Lost🔧Common Machines: Tips and Installation Library

Gateway - WiFi

Issues Configuring WiFi GatewayIssues Configuring WiFi GatewayWiFi Gateway Not Connected to SystemWiFi Gateway Not Connected to SystemSystem Showing Periods of Lost Data - WiFi GatewaySystem Showing Periods of Lost Data - WiFi GatewayWiFi Gateway Configured with Wrong Network or PasswordWiFi Gateway Configured with Wrong Network or Password

Improving Gateway ReceptionImproving Gateway Reception

Gateway - Cellular

Cellular Gateway Not Connected to SystemCellular Gateway Not Connected to SystemImproving Gateway ReceptionImproving Gateway Reception

Sensor

Sensor Not Collecting SignalsSensor Not Collecting Signals

Aggregator

Aggregator Not ConnectedAggregator Not Connected

Easy Navigation 🧭